lagoph Privacy Policy

lagoph ("lagoph," "we," "us," or "our") is a PAGCOR-licensed online casino and sports betting platform operating at lagoph.com, serving Filipino players across the Philippines. lagoph acts as the personal information controller (PIC) under the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) with respect to the personal data of all registered players and site visitors.

This Privacy Policy ("Policy") describes how lagoph collects, uses, stores, shares, and protects your personal data when you access or use the lagoph Platform, including the website, mobile interfaces, and all associated services. It also sets out the rights you hold as a data subject under Philippine law and explains how to exercise those rights.

By registering a lagoph account, depositing funds, or otherwise using our Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree, please discontinue use of the lagoph Platform and contact our support team to request account closure.

lagoph collects different categories of personal data depending on the nature of your interaction with the Platform. The table below outlines the primary categories we collect and representative examples of each:

lagoph does not intentionally collect sensitive personal information (as defined under RA 10173) beyond what is strictly necessary for age verification and anti-money laundering compliance. Where such data is collected, it is handled under enhanced security controls.

lagoph collects personal data through the following channels:

Direct Collection

You provide data directly to lagoph when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or update your account profile. This is the primary source of your personal data on lagoph.

Automated Collection

When you visit lagoph.com or use the Platform, our systems automatically collect certain technical data including your IP address, browser type, device information, pages visited, and session activity. This is collected through server logs, cookies, and similar tracking technologies described in Section 7 of this Policy.

Third-Party Sources

lagoph may receive data about you from trusted third parties in limited circumstances, including:

• Payment processors (GCash, PayMaya, BDO, BPI, Metrobank, UnionBank) confirming the status of financial transactions.
• Identity verification service providers used to confirm KYC documents during account verification.
• PAGCOR and other Philippine regulatory authorities, where information sharing is required by law or regulation.
• Fraud detection and anti-money laundering screening services used to protect the integrity of the Platform.

lagoph uses your personal data for the following specific purposes:

• Account Registration & Management: To create and maintain your lagoph account, verify your identity, and ensure you meet the 21+ age requirement mandated by PAGCOR.
• Payment Processing: To process deposits and withdrawal requests via GCash, PayMaya, BDO, BPI, Metrobank, and UnionBank in Philippine Peso (PHP), and to maintain accurate financial records.
• Regulatory Compliance: To fulfill lagoph's legal obligations under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA), the Data Privacy Act, and other applicable Philippine laws and regulations.
• Customer Support: To respond to your support inquiries, resolve disputes, and provide assistance in English and Tagalog via live chat and email.
• Platform Security & Fraud Prevention: To detect and prevent fraudulent activity, multi-accounting, bot usage, money laundering, and other prohibited conduct on the lagoph Platform.
• Responsible Gaming: To monitor gameplay patterns and provide responsible gaming interventions, including deposit limit prompts and self-exclusion where appropriate, in compliance with PAGCOR's player protection obligations.
• Platform Improvement: To analyze usage patterns, test new features, and improve the overall performance and user experience of the lagoph Platform for Filipino players.
• Marketing Communications (with consent): To send you promotional offers, bonus notifications, and news about lagoph via email, SMS, or push notification — only where you have explicitly opted in to receive such communications.

lagoph will not use your personal data for any purpose not listed above without first providing you with clear notice and, where required by law, obtaining your consent.

Under the Philippine Data Privacy Act of 2012, lagoph processes your personal data on the basis of one or more of the following lawful criteria:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and lagoph — specifically, the Terms and Conditions governing your account and use of the Platform.
• Legal Obligation: Processing is required to comply with PAGCOR licensing obligations, the AMLA, PAGCOR KYC directives, the Data Privacy Act implementing rules, and other applicable Philippine law.
• Legitimate Interests: Processing is necessary for lagoph's legitimate interests in operating a secure, fair, and commercially viable online gaming platform — such as fraud detection, platform security, and responsible gaming monitoring — provided those interests are not overridden by your rights and interests.
• Consent: For marketing communications and non-essential cookies, lagoph relies on your freely given, specific, and informed consent. You may withdraw this consent at any time through your account settings.

lagoph does not sell your personal data. We share your data only in the following circumstances, and only to the extent necessary for the stated purpose:

Service Providers (Personal Information Processors)

lagoph engages trusted third-party service providers who act as personal information processors under contractual data processing agreements. These include payment gateways (GCash, PayMaya, BDO, BPI, Metrobank, UnionBank), identity verification providers, IT infrastructure and cloud hosting providers, and customer support technology platforms. All processors are bound by strict confidentiality and data security obligations.

Regulatory & Law Enforcement Authorities

lagoph is legally required to share certain data with Philippine regulatory and law enforcement bodies, including:

• PAGCOR — in connection with our licensing obligations and player protection compliance.
• Anti-Money Laundering Council (AMLC) — for suspicious transaction reporting under the AMLA.
• National Privacy Commission (NPC) — in the event of a personal data breach as required by RA 10173.
• Philippine National Police (PNP) or National Bureau of Investigation (NBI) — where required by a valid court order or lawful legal process.

Business Transfers

In the event that lagoph undergoes a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. lagoph will notify affected players of any such transfer and the applicable privacy protections before the transfer takes effect.

lagoph uses cookies and similar tracking technologies on its Platform to provide a functional, secure, and personalized experience for Filipino players. A cookie is a small text file placed on your device by lagoph's web server when you visit our site.

Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Platform to function correctly — these enable login sessions, account security, and core gameplay functionality. These cookies cannot be disabled without breaking the Platform.
• Functional Cookies: Remember your preferences such as language settings, responsible gaming limits, and display preferences across sessions.
• Analytics Cookies: Help us understand how players navigate the lagoph Platform so we can identify issues and improve features. Data collected is aggregated and anonymized where possible.
• Marketing Cookies: Used only with your explicit consent to track promotional campaign performance and deliver relevant lagoph offers. These are not used to track you across third-party websites.

Managing Your Cookie Preferences

You can manage non-essential cookie preferences through the lagoph cookie preference center, accessible from the footer of any page on the Platform. You may also manage cookies through your browser settings. Note that disabling strictly necessary cookies will impair your ability to use the lagoph Platform effectively.

lagoph retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by Philippine law and PAGCOR regulatory obligations. Our general retention guidelines are as follows:

Upon expiry of the applicable retention period, lagoph will securely delete or irreversibly anonymize your personal data so that it can no longer be associated with your identity.

As a Filipino player on lagoph, you are a data subject with the following rights under the Data Privacy Act of 2012 (RA 10173). lagoph is committed to helping you exercise these rights promptly and without unnecessary friction:

To exercise any of the above rights, contact lagoph's Data Protection Officer using the details in Section 14. lagoph will respond to all verified data subject requests within fifteen (15) business days. In complex cases, we may extend this period by a further fifteen (15) business days with prior notice to you.

lagoph implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. Our security framework includes the following controls:

• 256-bit SSL/TLS Encryption: All data transmitted between your browser or device and lagoph's servers is encrypted in transit using industry-standard SSL/TLS protocols.
• Encryption at Rest: Sensitive personal data stored in lagoph's databases — including financial data and KYC documents — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within lagoph is restricted on a strict need-to-know basis. Staff access is role-based, logged, and subject to regular access reviews.
• Two-Factor Authentication: lagoph offers two-factor authentication (2FA) to players for additional account security. We strongly encourage all lagoph players — especially those in Metro Manila, Cebu, Davao, and Quezon City with high-value accounts — to enable 2FA.
• Regular Security Audits: lagoph's Platform undergoes regular penetration testing and security audits by independent cybersecurity professionals to identify and remediate vulnerabilities.
• Incident Response Plan: lagoph maintains a documented data breach response plan that activates immediately upon detection of a security incident, in compliance with NPC breach notification requirements.

While lagoph takes every reasonable precaution to secure your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password, enable 2FA, and never share your lagoph login credentials with anyone.

lagoph is strictly an adults-only platform. In accordance with PAGCOR regulations, the minimum age to register and participate in any form of online gambling on the lagoph Platform is twenty-one (21) years old. lagoph does not knowingly collect personal data from any individual under the age of 21.

lagoph employs the following safeguards to prevent underage participation:

• Mandatory date-of-birth declaration at registration, with automatic rejection of applications from individuals under 21.
• KYC identity verification requiring government-issued Philippine ID documents that confirm age before any deposit or gameplay is permitted.
• Ongoing transaction monitoring for behavioral patterns inconsistent with adult players.

If lagoph discovers or has reason to believe that a player is under 21 years of age, we will immediately suspend the account, freeze any funds pending investigation, and permanently close the account upon confirmation. Any winnings generated by an underage player will be forfeited in accordance with lagoph's Terms and Conditions and PAGCOR guidelines.

If you are a parent or guardian and believe your child may have accessed or registered on the lagoph Platform, please contact our support team immediately via live chat. We will investigate and act without delay.

lagoph's primary operations and data infrastructure are based in the Philippines. However, certain service providers and technology partners engaged by lagoph may process or store data in servers located outside the Philippines — for example, cloud infrastructure providers operating data centers in Asia-Pacific regions.

Where personal data is transferred outside the Philippines, lagoph ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections afforded under the Philippine Data Privacy Act. These safeguards include:

• Data processing agreements incorporating the NPC's standard contractual clauses for cross-border data transfers.
• Due diligence assessments of the data protection laws and practices in the recipient country prior to transferring data.
• Binding corporate rules or equivalent contractual protections where transfers involve lagoph's corporate affiliates.

lagoph will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without your explicit consent or a valid legal basis under RA 10173.

lagoph reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, PAGCOR regulatory requirements, or the features and functionality of the lagoph Platform.

When we make material changes to this Policy, lagoph will notify registered players by:

• Posting a prominent notice on the lagoph Platform homepage and login screen for a minimum of thirty (30) days prior to the changes taking effect.
• Sending an email notification to the registered email address on your lagoph account (where you have consented to email communications).
• Updating the "Last Updated" date at the top of this Policy and in the table of contents sidebar.

Your continued use of the lagoph Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with a material change, you may close your lagoph account and request deletion of your data (subject to legal retention obligations) by contacting our Data Protection Officer.

We encourage all lagoph players to review this Privacy Policy periodically to stay informed about how we are protecting your personal information.

lagoph has appointed a Data Protection Officer (DPO) as required under the Philippine Data Privacy Act and NPC regulations. The DPO is responsible for overseeing lagoph's data protection compliance and serves as the primary point of contact for all data subject requests and privacy inquiries.

If you wish to exercise your data subject rights, raise a privacy concern, report a potential data breach, or make any inquiry regarding this Privacy Policy or lagoph's data practices, you may reach us through the following channels:

• Live Chat: Available 24/7 directly on the lagoph Platform. Select "Privacy / Data Request" from the support menu for priority routing to our DPO team.
• Email (DPO): [email protected] — please use the subject line "Data Privacy Request" for DPO-related matters. We aim to respond within five (5) business days for privacy-related emails.

If you are not satisfied with lagoph's response to your privacy concern, you have the right to lodge a complaint directly with the National Privacy Commission of the Philippines:

• National Privacy Commission (NPC): The NPC is the independent Philippine government body responsible for administering and enforcing RA 10173. You may file a complaint through the NPC's official channels as published on their website.

lagoph takes all privacy inquiries and data subject requests seriously. Our support teams in Manila and Cebu are trained to handle sensitive privacy matters with the utmost confidentiality and professionalism.